Fireplace Showcase

Call Us Anytime
508-969-4844

Meet The Fireplace Showcase Team

Your Knowledgeable Staff


Inez Boutin

Inez Boutin

Sales Manager

Inez has 20 years experience in the hearth industry and she has worked at FPS for 13 years. Her professional product knowledge is sure to educate you regarding any alternate heat source for your home. Just take a look at google reviews and see her numerous customer comments that include how Inez can help you with ‘an easy and seamless purchase’; ‘patient and professional’; and ‘wonderful and helpful from purchase through installation’.


Ken Chace

Ken Chace

Contractor Sales

Ken heads up outside contractor sales for FPS. With 19 years of experience at FPS, he supplies homeowners and contractors with expertise and information to provide both heat and ambience in their new homes.


Kyle Titsworth

Kyle Titsworth

General Manager

Kyle is the man who oversees every job. He has obtained his National Fireplace Institute certification and is generally the person you will meet in your home to measure and evaluate your needs. Stop by on a sunny day and you might find him outside cooking specialities for the crew on the Big Green Egg smoker or on his pellet grill.


Pat Hart

Pat Hart

Hearth Professional

Pat is our semi-retired FPS expert with an entire career in hearth industries. He is certified by the National Fireplace Institute (NFI) as a Master Hearth Professional as a wood, gas and pellet specialist. He carries a RI Decorative Heat Appliance license and is a licensed MA construction supervisor.


Ron Lafontaine

Ron Lafontaine

Service Manager

Ron joined our FPS service team in 2019 having had 10 years of experience in technology, client services and customer support. He is the person you’ll speak to for any parts, scheduling for service, or cleanings for your gas, wood or pellet appliance. His computer skills are sure to be an asset assisting our customers and business. You can speak to Ron for parts, scheduling or service of your appliances.


Eli Berg

Eli Berg

Crew Chief

Our capable crew chief Eli is on the job with countless years of experience in the hearth industry. Agile, analytical and eager to manage any installation and also sure to leave your property neat and clean after the job is done!


Terry Allen

Terry Allen

Crew Chief

Terry has over 25 years experience in the hearth industry and has worked for about a decade at FPS. He holds a RI Decorative Heat Appliance license and is a licensed MA construction supervisor. He creates metal sculptures with recycled parts in his spare time- Stop by the showroom and ask to see his work!


Matt Rubel

Matt Rubel

Installer

Matt is a capable technician who can assist with any project and always with a smile on his face. He quickly grasps concepts needed to succeed in the hearth industry. His Mr. fix-it, troubleshooter, and dabbler in all trades background provides the perfect skill combinations for our hands on jobs in the field and in the shop.


Abimelec Contreras

Abimelec Contreras

Installer

Abi is new to the hearth industry and is a fast learner with his past experience in plumbing, electrics, general construction, maintenance and fabrication. Although born in sunny Puerto Rico he has learned to deal with New England winters and has summers to enjoy watching baseball and the Red Sox. In his off hours he can be found with his family or at the gym.


Steve Gagnon

Steve Gagnon

Service Technician

Steve is on the road for FPS and busy diagnosing and repairing wood, gas, and pellet appliances. He is a Master Hearth Professional which is the highest certification level of the NFI; he is also a NFI Instructor. On weekends you’ll still find Steve wearing shorts, and hanging out with his handsome search and rescue German shepard, ‘Diesel’.


Matthew Sullivan

Matthew Sullivan

Service Technician

Matthew is an experienced service technician with skills in HVAC, maintenance, plumbing and electrical fields. He joined us in 2019 to assist our growing outside service demands and will be working to diagnose and repair your hearth appliances.


Mitch Scott

Mitch Scott

Warehouse Manager

Mitch joined the FPS team in spring 2019. He has several years experience with outdoor equipment and machinery and is familiar with what and where to find products for the hearth industry. He is a huge New England sports fan: GO Pats, GO Sox, GO Bruins, GO Celtics!!


Jay Reminder

Jay Reminder

Controller

Jay manages all financial departments including accounts payable, accounts receivable, and purchasing. He has worked with FPS over 20 years and holds his MA construction supervisor license. Jay enjoys all sports and is especially an avid baseball fan.


Randy Titsworth

Randy Titsworth

Managing Partner

Randy has been in the fireplace business over 20 years and is the owner and managing partner of FPS. He is NFI certified, a licensed MA construction supervisor, and carries the RI Decorative Heat Appliance license. Randy is also a registered Home Improvement Contractor in MA, and is a licensed RI State Energy Auditor


Kathleen Leddy

Kathleen Leddy

Marketing Coordinator

Kathleen has worked with FPS part time for many years. She does the advertising and marketing and assists with retail sales.