Service Coordinator

Our inside service coordinator provides technical information and assists customers with problems or questions they have about their gas, wood and pellet products. Each customer should have a positive experience with a service professional who can follow through and maintain contact as needed. As a small independent family owned company each employee is a key representative and important part of our team. Our service staff offers information about hearth products with a pleasant, helpful and courteous attitude. Many calls for service can be routine, but others are unique and require extensive trouble-shooting to solve issues. Must be willing to train to acquire detailed product knowledge of over time. Training tools and assistance are provided.

RESPONSIBILITIES

Respond promptly to phone, email and VM messages.
Greet customers, educate, and answer questions in person and on the phone relative to products and inquires.
Schedule appointments; coordinate and schedule field technicians.
Handle financial transactions; track, organize and manage accounts.
Order and stock parts, as needed.
Create estimates for service calls, products and parts.
Investigate and resolve customer issues and concerns.
Maintain positive relationships with vendors, customers, and co-workers.
Ability to read and understand manuals.
Must be organized and maintain clean, efficient workspace.

QUALIFICATIONS

Strong customer service and problem solving skills.
Previous experience in mechanical repair or customer service is a plus— note that this job will require some technical training to understand our products. Good mechanical and communication skills a plus.
Focused, driven, polite, detail-oriented, hardworking self-starter, organized, reliable, and customer oriented.
Must be proficient with computer and typing, communication via e-mail, word and quickbooks is required.

BENEFITS

401k plan
Paid personal time off (PTO)
Medical Insurance
Overtime available
Paid Holidays Benefits

Job Type

Full-time

SALARY

Commensurate with ability, knowledge and experience.