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Service Technician


Our service technicians work on the road from service vans offering maintenance and repair service to customers with gas, wood and pellet products. Field service techs visit customer homes and analyze problems and conduct on-site repair work that requires analytical thinking with a fundamental understanding of mechanical principles and electrical skills. Our service staff offers information about hearth products with a pleasant, helpful and courteous attitude. Many calls for service can be routine, but others are unique and require extensive trouble-shooting to solve issues. No previous hearth experience is required, however, some construction/trades experience is required. We will provide the necessary training and assist you in obtaining industry licenses in order to excel at your job. This is an opportunity to learn a valuable trade and advancement and team leader opportunities are available to the right candidate.

Each customer should have a positive experience with a service professional who can follow through and maintain contact as needed. As a small independent family owned company each employee is a key representative and important part of our team.


  • Greet customers in their homes to conduct maintenance and repair work.
  • Follow appointments scheduled by in house service coordinator.
  • Educate and answer questions relative to products, maintenance issues and repairs.
  • Investigate and resolve customer issues and concerns.
  • Maintain positive relationships with customers and co-workers.
  • Ability to read and understand technical manuals and installation instructions.
  • Must be organized and maintain clean, efficient workspace.


  • Strong mechanical and problem solving skills.
  • Familiar with hand tools and hand-held power tools.
  • Problem solving skills and ability to troubleshoot.
  • Previous experience in mechanical repair or customer service is a plus— note that this job will require some technical training to understand our products. Good mechanical and communication skills a plus.
  • Focused, driven, polite, detail-oriented, hardworking self-starter, organized, reliable, and customer oriented.
  • Has a good driving record and valid driver license.


  • 401k plan
  • Paid personal time off (PTO)
  • Medical Insurance
  • Overtime available
  • Paid Holidays Benefits

Job Type



Commensurate with ability, knowledge and experience.

APPLY NOW! CONTACT: Kathleen Leddy, with resume and interest.