Eastern Jungle Gym® (“EJG”) warrants all wooden components of its swing sets, under normal use and conditions, for a prorated period of 10 (TEN) years from the date of purchase. The warranty applies to the original purchaser at original address on sales receipt for the Classic, Dreamscape, Dream, Supreme (Oct 2015 and after). Supremescape, Ultimate, Extreme, Sky, Sky Treehouse, Fantasy, Fantasy Treehouse and Imagination swing sets. IT warrants against structural failure from insect infestation or wood rot. It does not cover rot or decay that occurs as a result of installation of a swing set in areas with poor drainage.
Seasonal checks, minor cracking, knots, knot holes, peeling, warping, splintering, etc. are all considered natural characteristics and cosmetic imperfections of any wooden outdoor play equipment. They do not result in structural failure, and they are not covered under this warranty. Discoloration, mold growth and faded stain on the wooden components as well as surface rust on hardware, are not considered defects are not covered under the warranty.
Any components returned to EJG under this limited 10-year warranty must be sent freight prepaid and will be replaced or repaired at Eastern Jungle Gym’s discretion. Returned components will be sent freight collect. Eastern Jungle Gym® reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover merchandise prior to any warranty claims. Any other cost associated with the work that must be performed on site is not covered. Any travel and labor or shipping and handling expenses will be the responsibility of the original purchaser. The warranty described thus far is the original purchaser’s sole and exclusive remedy. It lasts for 10 years, or until the original customers sells or otherwise transfers the unit.
In addition to and separate from the above, all chains, ropes, canopy tent tops, seats, hardware, metal braces, handles, rungs and all accessories will be free from defects in material and workmanship for a period of 1 (ONE) year from the date of purchase. Cracks in plastic components, as well as chips and imperfections in the powder-coated finishes, are not considered defects in workmanship or material if they do not affect the functionality of the component or the swing set, and such will not be covered under this warranty. Any components returned to EJG under this limited one-year warranty will be replaced or repaired at Eastern Jungle Gym’s option. Any cost associated with work that must be performed 0n-site is not covered, and neither are travel and labor or shipping and handling expenses. Those will be the responsibility of the original purchaser. The warranty described in this paragraph is the original purchaser’s sole and exclusive remedy. It lasts for 1 year or until the original customer sells or otherwise transfers the unit.
Non-residential use of swing set or any swing set parts (including but not limited to chains, ropes, canopy tent tops, handles, etc.) is prohibited and will not be covered under any warranty, as Eastern Jungle Gym swing sets are designed for residential use ONLY. EJG reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective, and to recover merchandise prior to any warranty claims. Any merchandise returned for inspection must be sent freight prepaid, and will be returned freight collect, unless return authorization number is issued.
These warranties do not apply to any swing set or swing set part that has been subjected to abuse, vandalism, improper installation, negligence or acts of God. Warranties are void if any alterations or additions have been made to the swing set, or if it has been relocated by the customer or a third party.
These warranties are subject to the limitations stated herein. These warranties are expressly in lien of all other warranties. They exclude all consequential damages. Some states do not allow limitation or exclusion of consequential damages, so the above may not apply to you. Eastern Jungle Gym® does not authorize any individual or representative to express or imply any other warranty.
Notice: Failure to maintain your equipment properly may cause the warranties described herein not to apply in certain circumstances. It is the owner’s responsibility to maintain the swing set, which includes but is not limited to hardware inspection and annual staining or sealing.
The wooden components in your Eastern Jungle Gym will have imperfections. We would like to remain you that seasonal checking, surface cracks, knots, and knot holes are natural characteristics of all wooden swing sets. These imperfections that are not resulting in structural failure are NOT covered under this warranty.
After you have completed building your Eastern Jungle Gym completely and correctly you may have a warranty claim. Please take the following steps to insure a fast claim.
NOTE: Failure to follow these steps may result in a delay of your claim.
Mail all information to:
Customer Service Eastern Jungle Gym
30 Commerce Dr
Carmel NY 10512
Or email - info@easternjunglegym.com
An Eastern Jungle Gym customer service rep will contact you by phone or email after reviewing the claim approximately 24-48 hours. If a part is covered under warranty , you the customer will be responsible for shipping and handling charges.
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